Terms & conditions

Kitty Conway’s Vintage welcomes you to this vintage and retro clothing, accessories, toys and household goods e-commerce website and hopes you will be happy with the service provided. These Terms and Conditions, along with the Privacy Policy should be read and accepted by you before you use this website. Please do not attempt to purchase goods or continue using the website, if you do not accept.

1. In General

Kitty Conway’s Vintage (“KCV”), Stall 590, Bygone Times Trading, Grove Mill, The Green, Eccleston, Lancs PR7 5PB owns and operates www.kittyconways.co.uk. This document governs your relationship with www.kittyconways.co.uk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you agree to accept all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by KCV. KCV has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2. Privacy Policy

Our privacy policy sets out how we will use your information. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

3. Cookie policy

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For further information, see the Cookie Policy page.

4. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; impose, or attempt to impose an unreasonable or disproportionately large load on KCV infrastructure; use any data mining, robots, or similar data gathering and extraction tools; or attempt to affect the performance or functionality of any computer software, hardware, or equipment of or accessed through this Website. You will not bypass any measures used by KCV to prevent or restrict access to the site.

Breaching this provision would constitute a criminal offence and KCV will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

5. Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of KCV or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by KCV and its licensors.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

6. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. KCV apologies, but for the time being, all items are only available for sale to countries within the United Kingdom.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with KCV you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. KCV retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. Please see delivery details page.

(c) Payment and delivery

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as payment for the goods you wish to purchase, which will then be dispatched. Goods will be your responsibility upon acceptance of delivery, and if you have any problems please contact us as soon as possible to sort it out.

d) Item condition

The majority of items on the Website are over 20 years old, some much older. Some items are ‘dead stock’ meaning that they were never sold and used, but have been stored for many years and may be dusty/discoloured. Some may have been used for display and be discoloured/damaged from display but not worn. Many items are used, and have had a previous life with another owner so may show signs of wear/repair/natural aging. Condition is described as fully and accurately as possible and faults shown in images where possible. Please study these carefully, along with the description as this is item you will agree to purchase and receive.

c) Discount/voucher codes

Discount/voucher codes may be offered and are to be used on the Website once only and are not applicable to any other outlet operated by KCV. Discount codes have no monetary or exchange value, and must be entered before the order is placed. If a threshold spend code is used, and an item returned taking the new total spend below the threshold, the discount is no longer valid and will be taken from the final refund. Personalised discount codes are not transferable and for the use of the recipient only.

d) Returns

We hope you will be happy with your purchase, but if you wish to return an item, please follow the procedure in the Returns policy. KCV abides by the Consumer Rights Act 2015 including distance selling regulations, and your statutory rights are unaffected.

7. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law KCV and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect KCV’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

8. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page without prior permission from KCV. We reserve the right to withdraw linking permission without notice.

9. Disclaimer as to ownership of trademarks and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with KCV and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to KCV.

10. Indemnity

You agree to indemnify, defend and hold harmless KCV, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

11. Variation

KCV shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

12. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing Law and Jurisdiction

The Terms of Service are in accordance with English laws and in the event of any dispute or claim that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

16. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and KCV. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of KCV.